At zpay88, we handle your personal data with the same care we apply to every aspect of this platform. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you have over it.
Summary: zpay88 collects personal data that is necessary to operate a licensed online gaming platform — account details, payment information, gameplay activity, and technical data. We do not sell your personal data to third parties. We share data only where required for service delivery, fraud prevention, or legal obligation. You have the right to access, correct, and request deletion of your data at any time by contacting us.
1.1 This Privacy Policy ("Policy") describes how zpay88 ("zpay88", "we", "us", "our") collects, uses, stores, and discloses personal data in connection with your use of the zpay88 online gaming platform at zpay88.net and all associated services (collectively, the "Platform").
1.2 zpay88 is committed to protecting the privacy of all users of the Platform. This Policy is designed to help you understand what data we hold about you and why, so that you can make informed decisions about your engagement with zpay88.
1.3 This Policy should be read alongside the zpay88 Terms & Conditions. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy.
1.4 If you do not agree with the practices described in this Policy, please discontinue use of the Platform immediately.
2.1 Registration and Identity Data. When you create a zpay88 account, we collect your full legal name, date of birth, email address, contact number, username, and password (stored in hashed form). Where identity verification ("KYC") is required, we may additionally collect copies of government-issued identification documents and proof of address.
2.2 Financial Data. We collect information about the payment methods you use to deposit and withdraw funds on zpay88, including e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), bank account details (Maybank, CIMB, Public Bank), and cryptocurrency wallet addresses (USDT TRC20). Full card or bank account numbers are not stored on our servers — these are handled by our certified payment processors.
2.3 Transaction and Gaming Data. We maintain records of all deposits, withdrawals, bets placed, games played, wager amounts, winnings, and session activity on the zpay88 platform. This data is retained for regulatory, audit, and responsible gaming purposes.
2.4 Technical and Usage Data. We collect IP addresses, device type, operating system, browser type, referring URL, page visit history, session duration, and click-path data automatically when you access zpay88.
2.5 Communications Data. When you contact zpay88 support, we retain records of those communications including emails, chat transcripts, and any attachments you provide.
2.6 Responsible Gaming Data. Where you interact with zpay88's responsible gaming tools — setting deposit limits, requesting self-exclusion, or completing problem gambling assessments — we retain records of those interactions as required by our licensing obligations.
3.1 Directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact support, or interact with any zpay88 feature that requires input.
3.2 Automatically via cookies, web beacons, server logs, and analytics tools as you navigate and use the zpay88 platform. See Section 7 for details on our cookie practices.
3.3 From third parties including payment processors (who confirm transaction status), identity verification providers (who validate KYC documents), and fraud prevention services (which may flag account activity patterns).
4.1 zpay88 processes your personal data for the following purposes:
5.1 zpay88 processes your personal data on the following legal bases:
6.1 zpay88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
6.2 We may share your personal data with:
6.3 All third-party processors engaged by zpay88 are required to handle your data in accordance with applicable data protection standards and are prohibited from using your data for any purpose other than fulfilling services on our behalf.
7.1 zpay88 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, detect fraud, and analyse platform usage.
7.2 The following categories of cookies are used on zpay88:
7.3 You may disable non-essential cookies via your browser settings. Please note that disabling cookies may affect the functionality of the zpay88 platform.
8.1 zpay88 retains your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Specifically:
8.2 Upon expiry of the applicable retention period, your data will be securely deleted or anonymised in accordance with our data destruction procedures.
9.1 zpay88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for data in transit, encryption of sensitive data at rest, access controls limiting data access to authorised personnel, regular security assessments and penetration testing, and two-factor authentication options for account access.
9.2 While zpay88 takes all reasonable steps to protect your data, no system is entirely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, zpay88 will notify affected users and relevant authorities in accordance with applicable breach notification obligations.
10.1 Subject to applicable law, you have the following rights in respect of your personal data held by zpay88:
10.2 To exercise any of these rights, please contact zpay88 via the details in Section 14. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.
11.1 The zpay88 platform is strictly for users aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you believe that a minor has created a zpay88 account or provided us with personal data, please contact us immediately at the address in Section 14 and we will take steps to delete the data and close the account.
11.2 zpay88 uses age verification procedures at registration to prevent minors from accessing the platform. These procedures are a core component of our licensing obligations and our responsible gaming programme.
12.1 zpay88 and some of its service providers operate internationally. Your personal data may therefore be transferred to and processed in countries outside Malaysia. Where such transfers occur, zpay88 ensures that appropriate safeguards are in place — including data processing agreements incorporating standard contractual clauses — to protect your data to a standard equivalent to that required under applicable Malaysian and international data protection law.
12.2 By using the zpay88 platform, you acknowledge that your data may be transferred internationally as described in this section.
13.1 zpay88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. The most current version of this Policy will always be published at zpay88.net/privacy-policy with the effective date indicated at the top of the page.
13.2 Where changes are material, zpay88 will provide notice to registered players via their account email address. Continued use of the Platform following publication of an updated Policy constitutes acceptance of the revised terms.
14.1 For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy concern, please contact zpay88 at:
Email: [email protected]
Website: zpay88.net
14.2 zpay88 aims to acknowledge privacy-related correspondence within 5 business days and to resolve requests within 30 days of receipt. For unresolved complaints, you may refer the matter to the relevant data protection authority in your jurisdiction.
zpay88 does not sell, rent, or trade your personal data to third-party marketers. Your data exists to run your account and meet our obligations — nothing more.
All data in transit on the zpay88 platform is protected by SSL/TLS encryption. Sensitive data at rest — passwords, financial identifiers — is additionally encrypted at the storage level.
Access, correct, port, or delete your zpay88 data at any time. Submit a request via our support email and we will action it within 30 days — no runaround.
zpay88 retains data only as long as required by our gaming licence and anti-money laundering obligations — no more than necessary, and never indefinitely.
zpay88 does not knowingly collect data from persons under 21. Age verification is mandatory at registration. We remove under-age accounts and associated data promptly upon discovery.
zpay88 marketing communications require your consent where mandated by law. You can update your preferences or unsubscribe at any time directly from your account settings.
Your data is protected. Your privacy is respected. Sign in to zpay88 and enjoy the full platform — sports, casino, slots and more.
Access Your zpay88 Account